Service Adjustments and Preparation Regarding SARS-CoV-2 and COVID-19

All KCCAT Services Move to Tele-health Effective Immediately
In an abundance of caution and consideration for patients, staff, and the community, we have made the decision to suspend in-person services at KCCAT, with a transition to tele-health effective immediately until further notice. Please see KCCAT Service Adjustments, below.

Dear KCCAT Patients,

As novel coronavirus (SARS-CoV-2; also referred to as COVID-19, the infectious disease caused by the virus) begins to have an increased impact on our community, we know that stress and anxiety for everyone is heightened and that those already struggling with an anxiety disorder might be vulnerable to more intense symptoms during this time. As healthcare providers, we want to provide appropriate reassurance in sharing the steps taken at our center towards helping keep you, our employees, and the wider community healthy. As scientists, we also believe it is important to offer guidance in locating credible sources of public health information.

Perhaps most important: there is need for care but not panic. While the outbreak is a serious public health concern, following basic steps can help reduce your risk and do your part in protecting others.

According to the World Health Organization (WHO), roughly 80% of cases to date tend to be mild or moderate. However, community transmission for the virus during periods of pre-emergence and even absence of symptoms makes taking a proactive approach crucial for flattening the curve. This is particularly important for protecting those most vulnerable to risk of severe illness, including older adults or those with underlying health conditions (including common diagnoses such as high blood pressure and diabetes), as well as ensuring medical settings have the resources and abilities to respond. The practices described in these materials and our decisions as a company are informed by the current guidance available from the Centers for Disease Control and Prevention (CDC) and WHO along with county, state, and federal government and health agencies. We will continue to monitor the situation and communicate any adjustments as the situation evolves. Because this health situation is evolving rapidly, we will attempt to update the KCCAT website frequently and ask that you review it for the latest updates.

Our hearts go out to all those who have been affected by COVID-19, and we hope this information is helpful as we work together in limiting its potential impact. Should you have further questions about these materials, or need to schedule or adjust an appointment, please contact us either through KCCAT’s information line, or by reaching out to your assigned primary clinician.

Thank you for entrusting KCCAT as part of your family’s healthcare.


Katie D. Kriegshauser, PhD
Ryan Hale-Gleason, BBA
Director of Operations
Lisa R. Hale, PhD
Founding Director

KCCAT Service Adjustments

In an abundance of caution and consideration for patients, staff, and the community, we have made the decision to suspend in-person services at KCCAT, with a transition to tele-health effective immediately until further notice. While we are not aware of known illness or direct exposure at this time for anyone connected to KCCAT, this decision is a preventative measure for helping slow the spread of COVID-19. From reviewing the latest available information, we believe that flattening the curve of community transmission is simply the right thing to do. Despite the uncertainty, inconveniences, and adjustments that come with conservative social distancing, the scientific facts support it as the most impactful response for reducing morbidity and deaths. Our goals are to adjust for a continuation of center services as seamlessly as possible, while doing our part to protect the most vulnerable individuals and resources of our healthcare systems. Additionally, we hope this step can further reduce the burden of individuals who become ill, and families facing school and daycare closings.

If you are a current patient with an appointment scheduled within the next two weeks, you should have received an email from KCCAT earlier today with instructions on next steps. If you did not receive an email, please check your Spam folder or contact your primary clinician.

We are also still accepting and enrolling new patients during this time, in addition to continuing care plans for our active patients. If interested in KCCAT services, please review our website then complete the online New Patient/Resource Request screening form, or call (913) 649-8820 and select option 1 from the menu.

KCCAT staff are committed to making appropriate and thoughtful adjustments to treatments for meeting the needs of this time. Do not hesitate to reach out to our center if you have questions, or for extra support or assistance locating behavioral health services. We will be continuing to update our website with information and resource links that we think could be beneficial in supporting our patients and the community, and invite you to review it regularly.

We are so thankful to be part of the wonderful Kansas City metro. Let’s all stay mindful to act with compassion and patience as we navigate this together.

"Don't think about changing your behaviour so you won't get it, think about changing your behaviour so you don't give it to somebody else." — Graham Medley, Professor of Infectious Disease Modeling, London School of Hygiene & Tropical Medicine

KCCAT Preparation

KCCAT is cleaned by a janitorial service daily as part of our normal course of business. Additionally, applicable therapy materials (e.g., toys in our Parent Child Interaction Therapy rooms) are routinely cleaned and disinfected using products that meet guidelines from the CDC. We are increasing the frequency and extent of our cleaning procedures during this time, as well as adding the availability of hand sanitizer in certain areas of the office and posting hand washing instructions in the restrooms. We are also ensuring our employees have the information they need to stay healthy, or to take days off and receive care from their physician when not feeling well.

Another way that we are prepared for these circumstances, that you may or may not already be aware of, is that KCCAT is equipped with, a fully HIPAA-compliant tele-health system. Online sessions may be appropriate for many therapy activities and circumstances, and help reduce potential for treatment interruption or slowed momentum. As with all of our out of office sessions, online therapy is provided at our usual fee rates and incur no additional costs. Please contact your assigned lead clinician about your individual needs and fit for online services.

Education and Resource Links

While not exhaustive, we have created a resource list of verifiable information from credible sources (PDF document). We are mindful of the potential challenge and need to balance a proactive use of news and information, and risk of “overload” and anxiety symptom triggers. Please talk with your therapist if current events are particularly impacting your functioning and would benefit from being incorporated as part of your session focus.